Customer-Centric Selling--2nd ed

This book examines all aspects of implementing a professional consultative sales organization. It c

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Men or Machine?Customer Value Co-Creation in Self-Service Technologies

The 21st century is known as the 'experience economy', such that providing superior customer experi

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Customer Centricity

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about cu

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Kundenloyalit瓣t im Handel. Customer Engagement in Social Media

Masterarbeit aus dem Jahr 2018 im Fachbereich BWL - Review of Business Studies, Note: 1,0, Universi

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The Customer Success Economy

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they w

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Customer Service Interview Preparation Guide

Interviews for customer service positions are unique, and they can be tough. Most applicants fly by

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The Customer Is KingTheCustomer Is KingSecrets Of Successful Firms

Customer Service is a crucial part of every business enterprise. This book aims to introduce the co

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Customer-Centric Marketing

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fas

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The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

From the global automation leaders at Accenture--the first-ever comprehensive blueprint for how to

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Customer Service It’s A Life Thing

This book was written to give you strategies and wisdom concerning the importance of customer servi

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7 Customer Retention Tactics

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Tante Emmas CRM. Wie gestaltet sich ein effektives Customer Relationship Management heute?

Studienarbeit aus dem Jahr 2017 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1

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Customer Retention Strategies Towards Organized Retail Stores

Among every one of the sectors retailing is the biggest private industry on the planet. The complet

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Service Quality and Customer Satisfaction in Banking Industry

To meet all challenges, the banking industry will have to make effective strategies related to the

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Assessment of customer perception on mobile phone money transfer

M-pesa ( M for mobile, pesa is swahili for money) is a mobile-phone based money transfer and micro

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Customer Relationship Marketing and Customer Retention of a Rural Bank

The purpose of this study was to determine the relationship between customer relationship marketing

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Measuring & Managing Customer Satisfaction In Non-star Accommodations

The five and other star category hotels are generally owned by prominent business houses and manage

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The Cult of the Customer

In today's competitive business climate, you can't just satisfy your customers. You have to be bett

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Competing in the Customer-Centered Economy

The customer has received a fair amount of attention from marketers and academics in the last decad

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The ABC’s of a Fantastic Customer Experience

The ABC's of a Fantastic Customer Experience provides 26 easy to follow tips and techniques that wi

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The Customer-Driven Culture: A Microsoft Story

If you're striving to make products and services that your customers will love, then you'll need a

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Service Quality & Customer Satisfaction

Digitalization and automation have created unlimited dependencies on the services provided by the t

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Impact of Employee Training on Customer Satisfaction

It is vital for organization to keep their customers satisfied. By applying professional human reso

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Tough Customer

Allan Fels has never been one to shy away from a fight, especially when the big end of town is expl

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Listen Your Way To Customer SuCXess

Do you ever feel that your customers don't understand you or vice versa? Do you want to know and un

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Speaking Frankly About Customer Relationship Management

Foreward by Dr. Dan Dana (Conflict Resolution)& John Marchica (The Accountable Organization)Speakin

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The Customer Service Your Customers ExpectTheCustomer Service Your Customers ExpectStories

Join Brenda to take a new look at customer service. Through a series of stories that are as funny a

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Customer Relationship Management

CRM first entered the business vocabulary in the early 90's; initially as a systems driven technica

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Customer Journey eines globalen Bauger瓣teanbieters. Handlungsempfehlungen f羹r relevante Touchpoints

Bachelorarbeit aus dem Jahr 2019 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note:

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Engineering Customer Relationship Management System

Customer relationship management is one of the techniques that was defined and developed in the 90'

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Radical Customer Empathy, Volume 1

The purpose of this book is to REVOLUTIONIZE the way you do marketing! By the end of it you'll thin

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B2B Customer Experience

B2B Customer Experience shows readers how to deliver the very best customer experience (often refer

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The Customer At Table 5

There's an animal waiting to order in the NoodleNut caf矇. The waiter-birds seem to think they know

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Customer Empathy

Start leveraging the most under-utilised and powerful human resource in business today--Customer Em

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The Customer Is an A**Hole

Welcome to the harsh reality of customer behavior. We all live by the golden rule "The Customer is

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The Customer Is an A**Hole

Welcome to the harsh reality of customer behavior. We all live by the golden rule "The Customer is

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Customer Tells

What do championship poker players and world-class salespeople have in common? The ability to read

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Customer Data Platforms

Master the hottest technology around to drive marketing success Marketers are faced with a stark a

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Customer Loyalty and Brand Management

Loyalty is one of the main assets of a brand. In today's markets, achieving and maintaining loyal c

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The Internet and the Customer-Supplier Relationship

This title was first published in 2003. An exhaustive and synthetic framework for the use of Intern

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Service Quality and Customer Satisfaction levels in Railway Industries

Rail transport plays a critical role in the development of any country. With its inherent advantage

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Digital Sales Transformation In a Customer First World

Digital Sales Transformation is about selling in a digitally transformed world. It changes how you

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Customer Relationship Management Dimensions

Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest

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G.E.T. Customer Service Excellence

G.E.T. Customer Service Excellence is a must-have book to add to any customer service training prog

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Customer Relationship Management

The adoption of CRM in industrial sector has improved their business performance. However, there ha

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Customer Satisfaction

E-banking system is growing its roots in developing countries like India, internet has become a mem

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Sales staffs perception toward customer relationship management

First and foremost, to enhance employees customer oriented behaviors, organizations have to develop

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Instrumente zur Kundenbindung und Customer Relationship Management

Inhaltlich unver瓣nderte Neuauflage. Dieses Buch besch瓣ftigt sich mit dem Erfolgsfaktor Kundenbindun

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